SHOPPING INFORMATION

– To place an order on mitracbd.com, add the desired item/items into your shopping card.

– After doing so, go to your cart and proceed to checkout. The website will guide you through the process.

– If you have an account and logged in, you can continue. If you do not have an account yet, you can create one.

– Choose the payment method and finally you can complete the order.

If you have any questions or concerns, please contact our customer service.

–  The minimum age to order from mitracbd.com is 18 years. By agreeing your age is 18 years or older, you declare that you have entered your actual date of birth when creating your account.

Orders are usually processed within 24 hours of working days after the completion of the ordering process. Orders which are placed on weekends and holidays cannot be shipped until the first working day of the week.

You will receive a confirmation email and a tracking number when your package is shipped.

– If you have ordered something from mitracbd.com, you have 14 days to reconsider from the day of receipt. Within that time you can, without giving any reasons, renounce your purchase.

– The cost of returning the goods belongs to the customer. The returning costs will be deducted from the purchase price.

– The product must not be used to qualify for a refund, and the condition of the original packaging must be the same as it was received.

– When ordering from outside EU countries, you are the importer of the products and shall be aware about your local laws.

– Please note, you are responsible for assuring that the product can be lawfully imported to the destination country.

– We can not resend or refund orders which have been seized or destroyed by customs and we do not cover any additional charges for customs clearance.

PAYMENT & SHIPPING INFORMATION

On mitracbd.com you can pay by all credit cards with Klarna, paypal and bank transfer.

Klarna – With Klarna you can shop online and pay later, so you can get what you need today.

Paypal – The most used payment method worldwide, 100% safe and fast.

Bank Transfer – You can pay for your order via bank transfer. As soon as we have received your payment, we immediately process your order.

We offer free ground shipping within the EU countries for all orders over €75. On orders less than €75 within the EU countries, shipping is a flat rate of €10.

For countries outside the EU, shipping is a flat rate of €30.

  • Orders are usually processed within 24 hours of working days after the completion of the ordering process. Orders which are placed on weekends and holidays cannot be shipped until the first working day of the week.
  • When ordering from outside EU countries, you are the importer of the products and shall be aware about your local laws.

Because of the reliability and fast service, we ship the orders with DHL.

– Your order will be delivered to the address specified by you.

– Processing your order may take up to 1 business day.

– Packages are not picked up and delivered on weekends & holidays.

– DHL usually delivers shipments within Germany in 24 hours.

– In the other EU countries, orders are delivered by DHL Standard within 1-3 working days* after shipment.

* Except Bulgaria, Romania, Estonia, Latvia and Lithuania: only with DHL Express Saver within 3 working days, with DHL Standard 7 working days.

3D Secure (3-domain structure), also known as a payer authentication, is a security protocol that helps to prevent fraud in online credit and debit card transactions. This additional security was initiated and created by Visa and MasterCard and it’s branded as ‘Verified by Visa’ and ‘MasterCard SecureCode’ respectively.

The payer authentication is a three-part process, so there are three parties involved in the process: the issuer (such as Visa or MasterCard), the acquirer, and the interoperability domain (such as payment system). For more info, please contact your issuing bank.